Back to Home
Cancellation & Refund
Important: Seafood is a perishable commodity. Once the product has been cleaned and cut as per your order, it cannot be returned or resold.
1. Order Cancellation
You can cancel your order within 5 minutes of placing it. After 5 minutes, our kitchen team begins the cleaning and cutting process, and cancellations will no longer be accepted.
2. Refund Eligibility
Refunds are only processed in the following cases:
- The delivered seafood is not fresh or has a foul odor (Verification required within 1 hour of delivery).
- Incorrect product delivered.
- Order not delivered due to logistics failure on our end.
3. Return Process
To request a refund or replacement, please call/WhatsApp us at +91 9324802717 within 1 hour of delivery with clear photos of the product and packaging.
4. Refund Timeline
Approved refunds for online payments are processed through Razorpay and typically reflect in your original payment method within 5-7 working days.